EXCHANGE AND RETURNS POLICIES

Exchanges and returns will only be applicable in those purchases made through our Website, in other events the exchange or return of the purchased good is not applicable.

If the product does not meet its requirements, the consumer has a period of 48 hours after receiving the product to request its exchange and/or return. To do this, you must complete the Return and Exchange form available at the following link https://sempertex.com/pages/pqrs

The product to be returned must be in the same condition in which it was received. Products on sale have no change.

Once we have your exchange and/or return request with all the necessary information, we will schedule the collection with the transport company and we will send the information to the informed email within the next 48 business hours so that you can return your products at no cost. . You must deliver the product to the transport company according to the specifications mentioned in the email sent. To make the return, you can use the same packaging in which we delivered your order or use a packaging of your choice. It is important that the packaging is appropriate according to the nature of the product so that it arrives at Sempertex in perfect condition. The collection is valid only for the next 72 hours once your email notification is received. Once we receive the product back in our warehouse, we will verify the conditions in which the products are found and in the event that the products do not meet the criteria of our Exchange and Returns Policy, we will inform you with an email of the reason why. change comes.

GUARANTEE

The warranty on each item is backed by Sempertex. This guarantee begins with the acceptance of the product delivered to satisfaction until its duration. The warranty period for products purchased through our website is one month.

In the event that the product presents a failure or damage related to its quality, suitability and/or safety conditions, within the warranty period the consumer must inform Sempertex by filling out the form available at the following link http:/ /shop.sempertex.com/pages/pqrs

If the failure is covered by the warranty, Sempertex will offer the customer the appropriate solution.

Sempertex is exonerated from the liability arising from the guarantee when it demonstrates that the failure comes from: (a) force majeure or fortuitous event; (b) the act of a third party; or (c) improper use of the product by the consumer.

The invoice is the support to demand the product warranty.

RIGHT TO WITHDRAWAL

If the buyer wishes to change any of our products or retract the purchase, he must bear in mind that in accordance with the right of withdrawal enshrined in article 47 of the Consumer Statute, the maximum term to exercise this right is 5 days. business days counted from the purchase of the product. For the refund of the money it may not exceed 30 calendar days and will proceed according to our exchange and return policy. Returning the product is at the customer's expense.

RIGHT OF REVERSION

In addition to the right of withdrawal, the consumer has the right to reversion. This is that when the consumer has used a credit, debit card or any other electronic payment instrument to make the payment, the participants in the payment process must reverse the payments requested by the consumer when: (a) the consumer is subject to fraud; (b) corresponds to an unsolicited operation; (c) the purchased product is not received; (d) the product delivered does not correspond to what was requested, (e) the product does not comply with the inherent characteristics or those attributed by the information provided about it; and/or (f) the product delivered is defective.

The reversal proceeds only within 5 business days following the date on which the consumer learned of the fraudulent or unsolicited operation, or that he should have received the product, or on which he received it defective, or that did not correspond to what was requested. .

If any of the aforementioned cases occur, the consumer must file a complaint with Sempertex through the Payment Reversal Form provided at the link https://sempertex.com/pages/pqrs , in which the consumer must indicate (i) express statement of the reasons that support the request for payment reversal; (ii) indication of the cause that supports the request, which must correspond to one or some of those indicated; and (iii) value for which the reversal is requested. The completed form must be sent to Sempertex email shop@sempertex.com.

Once the complaint is accepted, Sempertex will send the consumer proof of the presentation of the complaint with an indication of the date and cause that supports it, and will indicate to the consumer by email the steps to follow regarding the return of the product at its cost, and duty to notify the issuer of the electronic payment instrument used to make the purchase of the claim (the notification to the issuer of said instrument must be presented by the owner of the financial product). Once the consumer sends a claim to the issuer of the payment instrument, the participants in the payment process will have a period of 15 business days to make the reversal effective.

Once the complaint is accepted, Sempertex will send the consumer proof of the presentation of the complaint with an indication of the date and cause that supports it, and will indicate to the consumer by email the steps to follow regarding the return of the product at its cost, and duty to notify the issuer of the electronic payment instrument used to make the purchase of the claim (the notification to the issuer of said instrument must be presented by the owner of the financial product). Once the consumer sends a claim to the issuer of the payment instrument, the participants in the payment process will have a period of 15 business days to make the reversal effective.