SHIPPING POLICY

As part of compliance with our comprehensive management aimed at satisfying our customers and exceeding their expectations by supplying high quality products, Sempertex de Colombia SAS (hereinafter, “Sempertex”) has arranged to make shipments to a large part of the Colombian territory through a subcontracted transportation company who guarantees safety, coverage and quality of service (hereinafter, “the transportation company”).

Delivery times

Deliveries are only made to locations that are within the coverage areas enabled on the Website and can be selected at the time of purchase. Deliveries are only made in localities (municipalities) where coverage exists. Deliveries are made through the transport company that provides the service. Delivery times may vary depending on destination and weather conditions.

The product(s) are delivered to the transport company within 48 hours from the moment payment is confirmed.

You must keep in mind that delivery dates and times are effective when the purchase and inventory confirmation process is approved. In addition, shipments are made only from Monday to Saturday, according to the availability indicated at the time of purchase.

Delivery times to each municipality can be found in our following link: https://www.sempertex.com/pages/calculadora-envios

Information

The order information and the shipping guide number will be sent to the email provided by the consumer at the time of purchase, so that the consumer can validate the shipping status through the transport company's website, with said shipping number. guide.

Shipping costs

The value of shipping and transportation of the products will be informed at the time of making the purchase, which is calculated according to the size (measurements) and weight of the products purchased, and will be informed at the time of settlement, before making the payment. .

Keep in mind

The sale will be subject to product availability and payment confirmation. If at the time of making the purchase, the purchased product is not available or there is something new in the payment, we will contact you via email to follow up accordingly.

The prices published on our Website DO NOT include the shipping cost. In the event that the consumer provides an address that is not located by the transport company, and therefore an additional cost is generated, this will be covered by the consumer.

In the presence of the transport company and before signing the receipt on the shipping bill, the receiver must carefully check the packaging and verify that it is in perfect condition. If you notice a damage to the packaging, do not receive the product or sign the guide. If the consumer signs without reviewing, he or she will lose the right to complain. If you have any news, please contact our Customer Service Lines within 24 hours of delivery.

Attention Lines

Chat through our page during the hours:

8:00 am to 6:00 pm Monday to Friday

8:00 am to 12:00 pm Saturdays

PBX: (57 + 5) 366 9800

Email: shop@sempertex.com

National hotline 018000 515515

WhatsApp 320 5422116